FAQs
WHAT WILL MY FIRST TREATMENT BE LIKE?
You will be in a private treatment space, one-on-one with Dr. Becky, a licensed physical therapist. We will do a full review of your medical history, what your current concerns are that brought you in for an evaluation and have a conversation about your goals for physical therapy. We will answer any questions you have and then develop a treatment plan that will best address your concerns and your goals.
HOW LONG ARE APPOINTMENTS?
The initial evaluation will last 60 minutes. This is the time that is reserved for you. Please complete your intake forms online prior to your visit. Follow-up appointments can be scheduled for 60 minutes for a physical therapy treatment session or 30 minutes for a dry needling maintenance only session based on your treatment plan. It is recommended that when you schedule your evaluation to schedule several follow up appointments as well to get on the schedule for days and times that work best for you.
HOW DO I SCHEDULE AN APPOINTMENT?
Please request an by calling 920-888-2036 or visiting our contact page and filling out the information and I will contact you within 1-2 business days. If you would like to start a Pilates mat class please schedule under the Pilates tab, for Pilates reformer classes please email me at info@proactivecorehealth.com or request an appointment using the link below.
WHAT ARE YOUR HOURS?
The clinic is open for physical therapy, Pilates and CoreAlign classes by appointment only on Mondays, Wednesdays, Thursdays, and Fridays with the majority of hours in the afternoons and evenings.
HOW MANY VISITS WILL I NEED TO GET BETTER?
Without an evaluation, this is hard to answer. Orthopedic patients may require twice a week visits if their symptoms are acute and gradually this tapers off with continued improvement based on patient functional improvements and objective measurements that we take. It is typical to have some level of significant improvement by the 4th to 6th visit, dependent upon diagnosis. This truly depends on the individual level of health, commitment to self-care, root cause of dysfunction, and how many compensations have occurred over time. Some patients may choose to continue a maintenance program after therapy by progressing into a Pilates or CoreAlign class for continued health and wellness benefits.
PHYSICAL THERAPY APPOINTMENT CANCELLATION & NO SHOW POLICY?
We require a 24-hour notice to cancel a scheduled appointment. If you cancel with less notice, you will be required to pay 80% of the appointment cost for the late cancellation penalty fee. The no show penalty fee is the full appointment cost. We reserve the right to waive this policy at our sole discretion.
DO I NEED A SCRIPT FROM MY DOCTOR?
Proactive Core Health physical therapy provides Direct Access to patients between the ages of 18 and 59. Direct Access is, a legal provision in Wisconsin that allows a licensed physical therapist to evaluate and treat a patient without obtaining a prescription or a referral from a physician. However if you have an order or want an order from your primary care or another doctor please have them fax it over to 920-888-2036 or bring it along with you.
WHAT ARE SOME ADVANTAGES TO DIRECT ACCESS?
Direct Access decreases the waiting time for patients to receive physical therapy services. When appropriate, the patient can schedule an appointment directly, without the need of a physician referral or prescription. Proactive Core Health therapist is trained to evaluate, diagnose and treat musculoskeletal conditions. She will screen patients to guide the most appropriate care and will refer to the primary care physician if deemed necessary.
CONDITIONS THAT REQUIRE YOU TO HAVE A REFERRAL ARE:
(We do not accept and are unable to legally see Medicaid patients)
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Medicare
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Workers compensation
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You are younger than 18 or 59 years or older
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Patients requiring treatment for the following conditions:
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Abnormal tone disorder
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ALS
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Balance/fall/Vestibular disorder
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Cerebral Palsy
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Fibromyalgia
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Guillain-Barre syndrome
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Hemiplegia
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Incontinence
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Lymphedema
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Motor Vehicle Injury
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Multiple Sclerosis
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Muscular Dystrophy
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Myofascial pain syndrome
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Pregnancy
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Osteopenia or Osteoporosis
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Paraplegia
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Parkinson’s Disease
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Pelvic Pain
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Radiculopathy (sensation disorders)
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Spinal cord injury
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Stroke
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Traumatic Brain Injury
WHAT HAPPENS IF I NEED A REFERRAL OR DOCTORS ORDER FOR PT?
If you are required to have a doctor's order/referral by your insurance, you are <18 or >59 years of age or the condition you are experiencing requires one, please have them fax it to us at 920-888-2036, email to: info@proactivecorehealth@gmail.com or bring in a hard copy of the script on the day of your initial evaluation. Some individuals, if they are well-known to their provider, may only have to call in by phone or email their provider for an order versus set up an in-person appointment to be evaluated. That is generally determined by the relationship you have with your medical provider.
DO YOU TAKE INSURANCE?
Proactive Core Health is a cash-based physical therapy practice. Payment is collected at the time of service, you will be provided with a receipt or invoice that you can self-submit to your insurance provider and the insurance provider may reimburse you directly. **Only applicable for commercial and non-Medicare insurances.** Contact your insurance provider to see if they will reimburse you for therapy services, you can use this Insurance Benefits Worksheet prior to making your appointment.
WHAT ABOUT MEDICARE?
Proactive Core Health does not have a relationship with Medicare, which means patients who wish to submit to Medicare for reimbursement for treatment that Medicare normally covers may not be treated at Proactive Core Health. However, the list of conditions that Medicare does not cover is significant and includes any issue that began greater than 1 year from the start of PT service, wellness care, maintenance care, fecal incontinence, constipation, urinary retention, and more. In other words, you may be treated here if your condition is chronic (> 1year), or is considered maintenance or wellness care.